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FAQ

For some, caramel speaks for itself. Sweet, salty, smooth, and delicious—what else do you need? But just in case you have any more questions about our mouth-watering slices of caramel, we’ve taken the time to answer some of the most common questions:

1. How big are the caramel pieces?

They are 1″x 1 1/2″ and weigh approximately 1/2 oz. each. Like everything at the Dallas Caramel Company, everything is lovingly handcrafted, so the pieces may differ in size from batch to batch. However, every order is weighed before wrapping so you will always get the amount you pay for.

2. How soon will I receive my order?

We’re firm believers that quality ingredients and freshness are key to delicious caramel, so everything we produce is made to order. We ship within 3-4 days of the order being placed. When you take a bite, you’ll see why it was worth the wait! (If sending as a gift, you might want to check our shipping calendar to make sure it gets there on time.)

3. Do you sell your caramel for weddings, corporate gifts or party favors?

Absolutely! Nothing goes better with a sweet event than our caramels. We are happy to custom craft a treat that works with your ideas and budget for weddings, corporate gifts or any other special event. Send us an email at info@dallascaramelcompany.com and let us know what you had in mind for more info.

4. Do you offer a sampler of several different flavors?

Yes we do. Our Variety Bags have at least one of each flavor so you can try them all. If you would prefer to customize your bag with certain flavors, tell us how you want it in the comments at checkout.

5. Do the caramels need to be refrigerated?

Refrigeration is not needed as everything is cooked to 250 degrees. That being said, we’ve heard some people keep their caramel in the fridge not because it needs to be, but because they don’t want to eat them all at once! If you’re one of these people, just take them out beforehand and let them come to room temperature.

6. Where does Rain cook her caramels?

Dallas Caramel Company cooks all of our caramels, turtles and treats in our commercial kitchen space in Wylie, Texas.

7. Are there any stores in DFW where I can get your caramels?

Yes! We are in several shops around Dallas, all over Texas, and all around the United States.  You can find a store near you on our Locations page. Do you know a shop that should carry our caramels?  Send us a note at info@DallasCaramelCompany.com and let us know!

8. How many caramels are in a bag?

All the bags are ultimately by weight, but general guidelines are 1/2: 15-16 pieces, 1#: 30-32 pieces and a 2#: 60-64 pieces.